Print Page   |   Sign In   |   Join
Community Search
2018 Virtual Conference
Share |








The Arizona Library Association’s first-ever Virtual Conference, held in partnership with the Arizona State Library, will be held on Thursday, April 5th from 9:00 am – 5:00 pm. The Conference’s theme is “Behind the Counter”, with a focus on professional development for front-line and paraprofessional library staff. Attendance is free of charge. All presentations will be recorded and posted to the AzLA YouTube channel after the Virtual Conference. Registration for the Virtual Conference is now open.


Programs will be offered on two “tracks”, both via WebEx. Participants may sign up for programs on each track and switch back and forth throughout the Virtual Conference. They will receive individual logins for each program they choose to attend.


Register for the Virtual Conference here!



 Sponsored by 



 Presentation Descriptions


9:00 am – 10:00 am


Getting Started with OverDrive – Courtney Sveda


Borrow and enjoy books with Libby – the one-tap reading app! Overdrive Training Specialist Courtney Sveda will show how easy it is for patrons to get started with Libby, and why it's the best app for new users. She'll explain how to search for and filter titles, and help you help patrons enjoy books “their way” by changing the settings and customizing the app experience. She'll also show where to find OverDrive help resources.


Courtney is a Training Specialist at OverDrive with a passion for enhancing a user’s overall experience with digital technology. Her experience includes creating and delivering engaging training in academic, organizational, and virtual settings.


10:30 am – 11:30 am


Starting a Wi-Fi Hotspot Lending Program at Your Library – Nicole Umayam


Check out the Internet! A Wi-Fi hotspot is a small, portable device with a cell phone data plan that can connect laptops and other devices to the Internet. Wi-fi hotspot lending programs allow library users to have remote access to Internet service for free, closing the digital divide and increasing the library’s role as a digital inclusion champion. The lecture-style presentation will include an overview of digital inclusion, device lending best practices, and considerations for starting a hotspot lending program. It will also include early findings from the State Library’s pilot hotspot lending program and suggestions for incorporating hotspot lending into library programming.


Nicole Umayam is a Technology Outreach Specialist at the Arizona State Library.


Special Needs And Beyond: A Journey to Storytime – Christopher Coolman


This program explores a different approach to story times. Christopher Coolman explains how the experience of raising a child on the autism spectrum led to the creation and implementation of a sensory story time program – to great success in the Yuma County Library District. He also describes the curriculum that he created and shares helpful hints for any library seeking to start this inclusive program.


Christopher works at the Foothills Branch of the Yuma County Library District. He is the father of a twelve-year-old on the autism spectrum.


1:00 pm – 2:00 pm


Great Expectations in Customer Service – Paula Wilson


Your first Library Card? Well, gosh, this is the 185th one I’ve processed this year alone! Take these observable, trainable, and coachable behaviors and transform any transaction into an engaging interaction for a memorable moment your customers won’t forget any time soon. Participants will learn strategies for providing memorable customer service moments when serving customers – both internal and external.


Paula Wilson is the Library Services Manager for the Maricopa County Library District.


Hosting Authors: How To Build Relationships With Authors (And Get Your Name In The Acknowledgments) - Lauren Regenhardt


Have you ever wanted to host an author at your library but not sure where to start?  Need help figuring out what to do once you've chased them down? Lauren Regenhardt may not be an expert, but she's appeared in acknowledgments and has built lasting (professional) relationships with local award-winning authors, so come hear how to host an author at your library. Guest speaker: Tom Leveen, author of Hellworld, Party, Sick, and others. There may be a few surprise guests, too!


Lauren Regenhardt is the Teen Services Manager for the Yuma County Library District and co-coordinator of the AzLA YA Summit.


2:30 pm – 3:30 pm


Basic Conflict Management – Dale Savage & Rene Tanner

Knowing how to manage conflict is an essential skill for those who supervise people or work on teams. In this session, participants will learn 5 basic ways we handle conflict and be able to download a self-assessment tool to learn their own conflict management/negotiating preferences and styles. They will also learn a basic two-step conflict model for resolving issues, learn tools for emotional awareness and self-regulation, learn how to practice active listening, and giving and receiving feedback.


Dale Savage is Continuing Education Consultant for the Arizona State Library and the current Central Regional Representative of AzLA. Rene Tanner is a Librarian at Arizona State University and the current Treasurer of AzLA.


Everything You Were Afraid To Ask About E-Content In Your Library – Michael Porter


Peek behind the curtain to learn how largely unfamiliar, yet highly specific, technical activities and relationships make our e-resources work. You'll learn how e-resources connect to our websites and ILS systems, how the information in those systems is kept current, and what is being done to improve and streamline access to e-resources. You'll also see how relationships influence the forward progress of e-resource access.


Michael Porter is the Electronic Resources Manager for the Maricopa County Library District.


4:00 pm – 5:00 pm


Empowering Arizona Library Staff: Library Development Services for YOU - Janet “Jaime” Ball, Mary Villegas, Dale Savage, & Donna Throckmorton


Whether you need more money or more staff training, opportunities abound for enhancing library services to your community! Library Development has been around for almost 70 years, and its resources have changed to meet the changing needs of library staff like you.

Join this session to learn about:

·         professional development opportunities;

·         getting the most out of statewide programs like Summer Reading and Get Involved;

·         grant funding;

·         information for your patrons such as technology training and high-quality online resources.

Library Development is a branch of the Arizona State Library, Archives & Public Records, which is a Division of the Arizona Secretary of State.

All presenters are Arizona State Library employees. Janet “Jaime” Ball is Library Development Administrator. Mary Villegas is Tribal Library Consultant. Dale Savage is Continuing Education Consultant, and Donna Throckmorton is Library Services Consultant.


Mostly Harmless: Working with Teens in the Library – Patricia Jimenez


Teenagers can be rowdy, surly, difficult, and sarcastic. They can also be funny, clever, sweet, creative, and sarcastic. If you struggle to connect with the teens who visit your library, this session may be for you. After 13 years in the high school classroom and another 12 as a teacher-librarian, Patricia Jimenez has learned some valuable lessons and best practices about working with teens. Some of her students will share their experiences (good & bad) with public libraries, and she’ll make sure there’s time to ask and answer questions. 


Patricia Jimenez is Media Center Director at Sunnyslope High School in the Glendale Union High School District.


Use #AzLABehindtheCounter to keep the conversation going!

Sign In


AzLA Board Meeting: Online

AzLA Board Meeting: Online

AzLA Board Meeting: Online