Outcomes:

• Recognize different types of difficult behaviors and their triggers

• Respond calmly and assertively in challenging interactions

• Reduce conflict and improve collaboration

• Build confidence in managing tough conversations

Tina J. Packard, MBA, draws on over two decades of experience in library administration and leadership roles, currently serving as the founder of Packard Consulting LLC in Casa Grande, AZ and working as the Young Adult Librarian at Vista Grande Public Library. 

With a robust background spanning from directing public libraries and managing educational resources to coordinating web services, Tina excels in technologies, change management, human resource management, finance oversight, and employee development. 

Holding a Master's in Information Science & Learning Technologies and an MBA in Human Resource Management, Tina combines academic rigor with practical expertise to deliver strategic solutions tailored to organizational needs. Her contributions extend beyond consultancy, encompassing active roles in community organizations and professional associations, where she continues to drive innovation and excellence in library services and business administration.